Account Lead
Malad West, Mumbai
Open for Freshers
Client Relationship ManagementAccount Strategy DevelopmentProject CoordinationContract NegotiationPerformance AnalysisFinancial BudgetingForecastingCross-functional Team LeadershipCommunication SkillsConflict ResolutionSales CollaborationMarketing AlignmentData ReportingCustomer Retention StrategiesUpselling and Cross-sellingProblem-solvingMentoring and CoachingIndustry Trend AnalysisStakeholder ManagementTime Management
Job Description:
Overview
- This role involves leading and managing client accounts to ensure successful delivery of services and achievement of business objectives.
- The professional will act as the primary point of contact between the client and the company, fostering strong relationships and understanding client needs deeply.
- Responsibilities include strategic planning, coordinating internal teams, and overseeing project execution to meet client expectations and deadlines.
- The role demands excellent communication skills to negotiate contracts, resolve conflicts, and present solutions effectively.
- Monitoring account performance, analyzing data, and preparing reports to inform decision-making and identify growth opportunities are key tasks.
- Collaboration with sales, marketing, and product teams is essential to align offerings with client requirements and market trends.
- Financial oversight of accounts, including budgeting, forecasting, and ensuring profitability, is a critical component.
- Continuous improvement initiatives to enhance client satisfaction and retention are expected.
- The position requires leadership capabilities to mentor junior team members and drive a client-centric culture within the organization.
- Staying updated with industry developments and competitor activities to provide strategic advice to clients is important.
- Develop and maintain strong client relationships to understand their business goals and challenges.
- Lead account planning and strategy development to maximize client value and company revenue.
- Coordinate cross-functional teams to deliver projects on time, within scope, and budget.
- Manage contract negotiations, renewals, and ensure compliance with agreed terms.
- Analyze account performance metrics and prepare detailed reports for stakeholders.
- Identify upselling and cross-selling opportunities to expand account footprint.
- Resolve client issues promptly and effectively to maintain high satisfaction levels.
- Provide leadership and guidance to account management team members.
- Collaborate with marketing and product teams to tailor solutions that meet client needs.
- Monitor market trends and competitor activities to advise clients strategically.
