Account Lead
Malad West, Mumbai
Open for Freshers
OverviewThis role involves leading and managing client accounts to ensure successful delivery of services and achievement of business objectives.The professional will act as the primary point of contact between the client and the company, fostering strong relationships and understanding client needs deeply.Responsibilities include strategic planning, coordinating internal teams, and overseeing project execution to meet client expectations and deadlines.The role demands excellent communication skills to negotiate contracts, resolve conflicts, and present solutions effectively.Monitoring account performance, analyzing data, and preparing reports to inform decision-making and identify growth opportunities are key tasks.Collaboration with sales, marketing, and product teams is essential to align offerings with client requirements and market trends.Financial oversight of accounts, including budgeting, forecasting, and ensuring profitability, is a critical component.Continuous improvement initiatives to enhance client satisfaction and retention are expected.The position requires leadership capabilities to mentor junior team members and drive a client-centric culture within the organization.Staying updated with industry developments and competitor activities to provide strategic advice to clients is important.Key ResponsibilitiesDevelop and maintain strong client relationships to understand their business goals and challenges.Lead account planning and strategy development to maximize client value and company revenue.Coordinate cross-functional teams to deliver projects on time, within scope, and budget.Manage contract negotiations, renewals, and ensure compliance with agreed terms.Analyze account performance metrics and prepare detailed reports for stakeholders.Identify upselling and cross-selling opportunities to expand account footprint.Resolve client issues promptly and effectively to maintain high satisfaction levels.Provide leadership and guidance to account management team members.Collaborate with marketing and product teams to tailor solutions that meet client needs.Monitor market trends and competitor activities to advise clients strategically.
Client Relationship ManagementAccount Strategy DevelopmentProject CoordinationContract Negotiation+16
